Benchmarks of Quality in the Church

The concepts of "quality" used in this book were current in the business world at the time it was written, but are showing their age. Nevertheless, the underlying ideas continue to be useful. The identifiers of quality may need to be modified in your setting depending on theological and other priorities. (and theologically, I have a problem with using the word "quality" at all, but can easily ignore that to find the value in this book.) The underlying premise- that there are things we can do to increase people's engagement in the ministries of their church- continues to be a useful one in these years of generational transition for churches.