Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer
This groundbreaking book shows how to apply benchmarking techniques to your organization as a way to measure the added value of staff. Fitz-Enz shows how to plan and execute a benchmarking project... This description may be from another edition of this product.
Format:Hardcover
Language:English
ISBN:1555425739
ISBN13:9781555425739
Release Date:August 1993
Publisher:Pfeiffer
Length:240 Pages
Weight:1.08 lbs.
Dimensions:0.9" x 6.3" x 9.3"
Customer Reviews
1 rating
Pertinent, hard-hitting management guidance
Published by Thriftbooks.com User , 25 years ago
Jac Fitz-Enz writes in a dramatic and to-the-point way based on his hard-earned experience in trying to motivate staff organizations. He asks how staffs add value -- surely they do, but often this value gets neglected or misdirected, resulting in a caretaker system rather than a managed company. The author's inspiring words, reminiscent of Deming and Drucker, should be more widely quoted than they are.
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