Be Quiet, Be Heard: The Paradox of Persuasion

As a psychologist, I appreciate books that carefully translate research findings into practical advice. This book does this. Rather than claiming a "brand new never before seen magic solution" (be careful of those), the authors present an excellent systematic summary of what has been learned from decades of research on effective communication research. Although they present some of the research to help the reader understand, I recognized far more research findings that influence their advice than they bother to mention. They give some simple yet effective strategies for common communication problems such as "raising delicate issues", and "responding to criticism". Careful explanations are given for how to prepare for and respond to such situations. The authors avoid the common approach of authors of giving one "right" response to problems, and instead guide the reader to understand the purpose of each step they recommend, allowing the reader far more flexibility in implementing the ideas taught. This allows the reader to create their own style without having an overly rehearsed feel to it. I've read many books on communication, and this is the best one I've found so far. The authors take care to clarify how various problems can arise, and offer useful advice for dealing with them. This book is far more complete than many "pop press" books on the topic, which are more about sounding fancy and fun to read than actually being useful. Nevertheless, this book is surprisingly easy to read. There is appropriate repetition, elaboration and suggestions for practice to actually help the interested reader learn the skills taught and understand why they are helpful.

This book was nothing short of life-changing!! I've read many books about communication (i.e.Covey, Blanchard), but this one really seems to capture the complexity of commmunication in a clear and accessible manner. I know that I will be referring to it often.

As a newly appointed CEO the advice in the Glaser's book came exactly at the right time. To be an effective CEO in today's world, you must be persuasive. This book provides a straight forward explanation of what one needs to do and why in order to be persuasive in any communications, be it work or family. I would highly recommend this book.

This book was impossible to put down. A fun read that was insightful and instantly applicable. I will use it as a guide to help me more effectively interact in all of my relationships-both personal and professional. This is a can't miss.

I finished reading Be Quiet Be Heard last week, and I already feel a difference in my communication with those around me. What's different about this book is the innovative way the material is presented. It's a fun, easy read that offers valuable strategies and tools to communicate more effectively. I would recommend this book to anyone who has a desire to improve communication in their personal or professional life.