BE OUR GUEST: Perfecting the art of customer service
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Book Overview
Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.
Want more insight on The Walt Disney Company, its founder, and its driving creative forces? Explore these behind-the-scenes stories from Disney Editions: Travels with Figment: On the Road in Search of Disney Dreams (By Disney Legend Marty Sklar)
One Little Spark! Mickey's Ten Commandments and The Road to Imagineering (By Disney Legend Marty Sklar)
Magic Journey: My Fantastical Walt Disney Imagineering Career (By Kevin Rafferty)
Travels with Walt Disney: A Photographic Voyage Around the World (By Jeff Kurtti)
Eat Like Walt: The Wonderful World of Disney Food (By Marcy Carriker Smothers)
Walt Disney: An American Original (By Bob Thomas)
Disney A to Z: The Official Encyclopedia, Fifth Edition (By Disney Legend Dave Smith)
Disney Facts Revealed: Answers to Fans' Curious Questions (By Disney Legend Dave Smith)
Disney Trivia from the Vault: Secrets Revealed and Questions Answered (By Disney Legend Dave Smith)
My Pride: Mastering Life's Daily Performance from Broadway's Record-Breaking Lion King (By Alton Fitzgerald White)
Customer Reviews
Rated 5 starsA Must Read for Anyone
First, this book arrived much faster than I expected! I'm about to take part in the Disney College Program and wanted to read up on what it was like to work for Disney and their expectations with working customer service. I learned so much from this book that applies to my everyday job as well, anyone who works customer service (not just for Disney) should ready this book! I also recommend the book "The Disney Way" as it also...
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Rated 5 starsThe Science Behind the Magic
This book is a quick read, yet has a very detailed and adaptable structure around which to build a customer service organization. The process presented in the book works systematically to create a self-renewing customer service structure, while allowing those using it to retain the distinctiveness of their organization. In addition to historic examples of how Disney has consistently applied their own principles, the book uses...
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Rated 5 starsOutstanding Book About Disney, By Disney
I highly recommend this easy-reading book for three reasons. First, it helped me understand and appreciate how Disney continues to deliver the highest quality products and services year-in and year-out. Secondly, it clearly described many proven ways and concepts to improve my organization's customer service. Lastly, this book gave me a lot of practical lessons that can and should be adapted to fit into most management...
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Rated 5 starsGreat Teaching Tool
As the Director of an Entrepreneurship Program at a private University, I have found this book to be a valuable teaching tool. Students at all levels of learning enjoy the book because it connects practical stories that students can understand to important aspects of customer service as well as employee management. As recent visitors with our two young children, my wife and I enjoyed the book purely from a "guest" perspective...
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Rated 5 starsA Practical Outline for Delivering Amazing Service
I read the book for the first time last summer and implemented its customer service methods this fall and winter at the school where I work. The results were immediate and outstanding. I have just re-read the book and am more convinced than ever that the Disney methods and philosophy for creating "practical magic" as outlined in this book are the fastest, easiest way to WOWING those we serve. Through careful, thoughtful management...
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