Anger and Conflict in the Workplace: Spot the Signs, Avoid the Trauma

I have completed a Masters degree with five different group projects. I wished I had worked through this book earlier to learn how to handle my own anger and that of other's. This is also very handy in workplace situations. This book is concise and shows you the eight types of anger and how you can assertively deal with it. There is a handy framework which says when anger happens: I've created an mnemonic acronym: D-DAC-DIL (This technique will help calm the angry person down enough so that a calm dialogue can ensue). Decide whether or not to deal with it Be Direct Acknowledge the person's feelings Find something in common Depersonalize ID the real issues Let go