Analyzing Performance Problems: Or, You Really Oughta Wanna--How to Figure out Why People Aren't Doing What They Should Be, and What to do About It (Mager Six-Pack) (Mager Six-Pack)

There are two books written my Robert Mager that I highly recommend for people in the field of training. This is one of them. Having been a training specialist for more than fifteen years, I have, on occasion, tried to convince managers and chiefs why training was not a panacea, a be-all, end-all to their performance problems. If they had read a book like this, many of our discussions would never have taken place. Mager... Read Full Review

I have heard supervisors and managers say over and over how much this book helped them resolve work performance problems without creating hostility. I know it has helped me work through some difficult supervisory challenges. But I also want to note that employees--not just supervisors--have reason to be thankful for it as well. Mager's approach speaks directly to the issue of not making the assumption that a performance... Read Full Review

This book will change how you deal with performance problems of all sorts. Mager's step-by-step approach can be used in a broad range of situations, including team environments, manager/employee relationships, production situations, and even with your children! He makes it easy to see the logical solution that may currently be evading you. Ann Pavkovic / Consulting Technical Writer

Before you begin your discussion of performance problems by talking about training, you need to read this common sense book by Robert F. Mager and Peter Pipe. Following a systematic algorithm, you will learn to identify your performance problem, decide how critical the problem is, and identify the underlying reasons for the existence of your problem. Problems can be a result of invisible expectations (you didn't tell... Read Full Review

Bob Mager's lucid and practical book is a joy to read and use. I've required it for some time in my university courses on human performance in the workplace. My students even like the pricetag. No better value on the market!