American Business: A Two-Minute Warning: Ten Changes Managers Must Make to Survive Into the 21st Century

What can I say? Carla O'Dell and Jack "the Man" Grayson saw the Japanese threat back in the 80s, laid out a plan to deal with it and executed it with aplomb. Their plan not only invigorated the US economy but rocked Japan to the point where they have negative interest rates.They, and their organization, the APQC, have brought to the forefront of American Business consciousness, the best of breed techniques for maintaining the elusive edge. I am sure that many of their ideas came from the interactive quality environment that they have at their center which is a constantly burbling cauldron of creativity. How lucky are we that they share their hard won quality principles with us.