Ageless Marketing: Strategies for Reaching the Hearts and Minds of the New Customer Majority

Boy, does business ever need this book! I've been in marketing and advertising for 20 years --- I've worked with some of the most sophisticated brands --- I know what makes a sound business proposition, and I've seen companies desperate to find a way to build their sales and profitability. And yet I've never heard a business exec say, "You know - we really should be taking a look at the mature market." Instead, what I HAVE witnessed is an obstinate blindness about what is clearly THE market opportunity of the next two decades. With baffling consistency, the marketing press is full of companies trumpeting their initiatives to capture the youth market. Brands well-established in the high-quality, high-income, mature market segment fervently re-invent themselves to appeal to more youthful consumers. Mercedes, for example - a brand which virtually owned the "I've been working for 20 years and I've earned it" upper end of the auto market - has been diluting their valuable brand equity by introducing little mini-Mercedes cheap enough for young people to afford. Toyota - with executives wringing their hands over the fact that the average age of their buyer base is 46 - gallops off to build the Scion, intended to be sort of a college dorm room on wheels. (Ironically, they've found the Scion average buyers are well into their mid-30s.) Every single week Ad Age and Brandweek have some article bemoaning TV's declining ability to reach the "highly coveted demographic of men 18-34." Who covets this audience? Beer and pizza makers, perhaps - other than that, and maybe motorcycles - in what categories are they the primary buyers? And advertising agencies stubbornly continue to limit the upper end of their media segmentation to 54 years old ("Women, 25-54"). What are they thinking --- everyone suddenly drops dead at 55? On the contrary, as demonstrated so clearly and convincingly by this book, Ageless Marketing. The numbers are unassailable - Over the next two decades, the ranks of 50+ consumers will swell like a tsunami while the number of under 50 consumers will dribble to a trickle and then actually decline. Not only that, but it shouldn't be news to anyone that older people have more money than younger people - a lot more. And in case you're thinking they hoard it under a mattress, know that their per capita spending averages 2.5 times the levels of younger people. In the automotive business, an article published recently in the Wall Street Journal said: On average, over the "lifetime" of a household, the individuals in that household buy 13 cars; seven of them - the majority - are bought after the head of household reaches 50 years of age. So let me get this straight, Mercedes: you're going to enrich your brand by leaving your traditional older, wealthy buyer base behind in order to chase after a market segment that is shrinking and has no money?! Toyota - you're actually concerned that your brand is strongest among consumers that buy more car

Although the market place has evolved in the years since Proctor & Gamble coined the term `Marketing' and brought it to our consciousness, marketing practice hasn't. At least not for the preponderance of the nation's marketers it seems. Worse yet, advertising agencies, which used to be regarded as nouveau and leading edge in everything they proposed, showing their clients the way, are now, for the most part heroes of the trailing edge. It's as if David Wolfe's and Robert Snyder's book `Ageless Marketing' was written in mock despair. What should be self evident to students of human nature (is this not what advertising agencies should be?) is shunned by those aged institutions in favor of the by guess and by golly of yesteryear.That the marketplace has evolved yielding up a more mature market is one thing. But as Wolfe and Snyder show, so too has our marketing technology. Too bad resistance to change is so powerful (among the change-makers) that much of our newly evolved capability is neither understood nor sought after. Perhaps the single most important factor in all this is our continued dependency on research methods, "rooted in the hard sciences" as Wolfe points out. There are enlightened techniques available to the modern marketer. Focus groups (that rely on the intellect rather than the emotions) are not included.In all, Ageless Marketing is a clarion call, and a text book tutorial on the need for marketers and their agencies to wake up to the reality of the modern world and enlightened marketing method. For everyone who has not had the privilege of attending a Wolfe seminar on this subject, his and Snyder's book should be a must read.

Reviewer:President Society of Certified Senior Advisors.The new research provided in Ageless Marketing is extremely convincing that buying behaviors of those 40 and older have not only changed in the past decades but gives a clear understanding into the bilogical roots which are the key to customer behavior. I liked the Four Seasons of Life section which helpled clarify the aging process and how this proves we need to change our marketing communications. Examples are given in the book about companies that have successfully employed the ageless marketing strategy and those that did not paid the price. My favorite part of the book deals with the necessity of the customer having a landing site in the brain to receive the marketers message, this section continues with "FIVE BRAIN FACTS TO KEEP IN MIND WHEN CREATING MARKETING MESSAGES". Wolfe and Snyder have completed the ageless marketing puzzle.

Every busy executive needs to understand why reading a book is worth the investment. Thousands of new marketing and business books, published annually, create an impossible dilemma: We cannot read them all. Many are frankly not worth the cost or time. (How many of such failures have made it easier for you to fall asleep at night?) So, why read this book?Occasionally, someone comes up with an original insight that revolutionizes marketing communications. The brand positioning idea, spawned by Jack Trout and Al Ries in 1972, illustrates such a bellwether paradigm shift. Ageless Marketing is a paradigm shift, not just for one scintillating idea, but also for dozens of conceptual breakthroughs that will influence the nature of 21st century marketing communications. David Wolfe shatters the youth-centric foundation of contemporary marketing communications by pointing to unassailable demographic facts: people 40 and older now outnumber 18- to 39-year-olds by 123 million to 85 million; by 2010, the margin will become 138 million to 87 million. Survival for many products and services depends on their custodians successfully embracing, as Wolfe calls it, the New Customer Majority. Ignore this clarion call and risk extinction. As the author decrees: "The sweet spot for the next decade will be 45- to 64-year olds."Wolfe then introduces and richly illustrates new ways of selling successfully to an aging population. Positing fresh insights drawn from human biology, motivational psychology and neuroscience, he deftly obliterates outdated, product-centric beliefs that govern marketing hegemony today. For example, instead of selling with product benefits - which worked during the bygone era of a youth-dominated society - marketers must now reveal a brand's gestalt emotionally, yet ambiguously, so each customer completes the brand's definition within an individuated context. This approach addresses the very nature of mature minds existing in a time of product and service over-capacity. Contrary to popular opinion, today's brands must speak rather than shout.The New Customer Majority responds favorably to experiential segmentation rather than classic demographic or psychographic segmentation. Instead of designing advertising programs to appeal to base self-interest, marketers will be more effective if their product messages point toward the nearly universal quest for self-actualization. Appealing to unique customer-segment values is far more durable than appealing to group behaviors or demographic generalizations.On this point, co-author Robert Snyder unveils the Value Portraits of Americans older than 45. The sophisticated (and once highly proprietary) research describes 17 different Portraits or psychological profiles of mature consumers, based on primary and enduring values. This segmentation approach has been useful in tailoring marketing messages, as the author adroitly illustrates with a campaign for an outdated retirement community. By paying close attentio

David B. Wolfe is clearly the brightest mind in America when it comes to understanding and communicating with the New Customer Majority (consumers age 40 and older). No current or previous publication on how to communicate with and serve middle age and older adults even comes close to delivering proven strategies and principles grounded mind research, developmental psychology and marketing practice. Mature Marketing practitioner, Robert Snyder's addition of real world research and values-based marketing applications of Wolfe's principles and guidelines add a depth missing in Wolfe's "Serving the Ageless Market". Those that have followed Wolfe's advice have experienced exceptional success over the last decade when companies or clients, a minority, had the vision and wisdom to adopt a new paradigm. This is a must read for business survival in a market dominated by the New Customer Majority for the coming decades.