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Paperback Affective Labor and Alt-AC Careers Book
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ISBN: 0700632980

ISBN13: 9780700632985

Affective Labor and Alt-AC Careers

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In her groundbreaking work The Managed Heart: Commercialization of Human Feeling (1983), sociologist Arlie Russell Hochschild described "emotional labor management" as follows: "to induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others." Think of a retail worker in customer relations who must keep calm and be pleasant even when dealing with someone who is irate. While scholars...

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Condition: New

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