All day long, managers deal with one challenge or another: complaints from staff, delegating work no one wants to do, jealousy and hurt feelings, performance reviews, even "small" problems like telephone abuse. It's exhausting This book gives time-pressed managers succinct, pragmatic tools for taking action instantly on more than 65 common problems. For each problem, the book presents: 1. A brief case study that demonstrates the on-the-job problem...