Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies

by William L. Benoit

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Book Overview

Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excuses in everyday talk. Others look at public apologies in speeches. Accounts, Excuses, and Apologies integrates and extends existing work on this concept into a general theory. The resulting theory of image...

Format:Paperback

Language:English

ISBN:0791421864

ISBN13:9780791421864

Release Date:December 1994

Publisher:State University of New York Press

Length:208 Pages

Weight:0.70 lbs.

Dimensions:0.5" x 6.0" x 9.2"

Related Subjects

Criticism & Theory Education & Reference Foreign Language Study & Reference History & Criticism Humanities Language Arts Linguistics Literary Criticism Literary Criticism & Collections Literary Theory

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Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies

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