According to a recent Institute of Medicine report, as many as 98,000 Americans die each year as a result of medical error-a figure higher than deaths from automobile accidents, breast cancer, or AIDS. That astounding number of fatalities does not include the number of those serious mistakes that are grievous and damaging but not fatal. Who can forget the tragic case of 17-year-old J sica Santill n, who died after receiving a heart-lung transplant...