A Spirit of Greatness: Stories from the Employees of American Airlines

I read the copy of this book that my father got from American- he is an employee. It was great to see put into words the many reasons why I have always loved American Airlines, and why I will continue to do so. This book recounts many stories from employees who talk about what makes American special- Not why American is better than anyone else, but what it is that sets them apart. This was really an excellent book for everyone to read. I found myself up for hours, wanting to read "just one more story."

This book is what American Airlines is all about. My brother has worked for American Airlines for 25 years and he always goes out of his way to make sure each and every customer is treated First Class. It is employees like this that make American Airlines "Something Special in the Air". .

Intersting colloection of stories and everyday anecdotes of the routiney customer service issues to the letter from the passenger who lost her wedding ring on board an aircraft...only to be tracked down months later my mechanics at the maintenace hub in Tulsa after tearing up the floor panels. If you're interested in customer relations or employee morale, this is a great pick.