101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones

The best thing about this book is that you can start at Number 1 and continue implenting idea after idea until you reach 101. Actually, the best bit about the book is that you get a surprise when you hit 101 - because your journey is not over yet. Each idea contained within these pages will raise your service standards a little more and if you could do say 25-30 of them on a regular basis, you would be so far ahead of the competition they would be considering closing

This book is very valuable and practical. OVer and over again when I read this book I thought; "wow, that idea I gotta implement right now". Its very down to earth and doesnt just talk about the stuff, It tells you the nuts and bolt on how to implement it! This book is great and I highly recommend it!