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101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques [With 2 CD-ROMs]
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101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service... This description may be from another edition of this product.
Format:Paperback
Language:English
ISBN:0787982008
ISBN13:9780787982003
Release Date:February 2007
Publisher:Pfeiffer & Company
Length:366 Pages
Weight:2.88 lbs.
Dimensions:1.2" x 8.6" x 10.9"
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