101 Activities for Delivering Knock Your Socks Off Service
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Book Overview
The latest addition to the bestselling Knock Your Socks Off Service series, this book provides you with the practical tools and cost-effective training required to meet their customers' needs. Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? Written in the same accessible and humorous style that...
Format:Paperback
Language:English
ISBN:0814414443
ISBN13:9780814414446
Release Date:June 2009
Publisher:Amacom
Length:384 Pages
Weight:1.75 lbs.
Dimensions:0.9" x 7.4" x 9.2"
Age Range:18 years and up
Grade Range:Postsecondary and higher
Customer Reviews
1 rating
Great follow up to the "Knock Your Socks off Service" series
Published by Thriftbooks.com User , 15 years ago
This book is a perfect follow up to the other books in the series. I teach a workshop based on this series and this activiity guide has great tools for role playing with your audience. Well written and thorough.
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