100 Practical Ways to Improve Customer Experience: Achieve End-To-End Customer Engagement in a Multichannel World

by Martin Newman, Martin Newman, Malcolm McDonald, et al.

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FINALIST: Business Book Awards 2019 - Sales and Marketing Category

Virtually all consumer-facing businesses talk about putting the customer first, but in reality, few deliver on this as effectively as they could. 100 Practical Ways to Improve Customer Experience walks readers through a wealth of practical tips, tools, guidelines and frameworks, for implementing customer-focused marketing strategies at every step...

Format:Hardcover

Language:English

ISBN:1398693537

ISBN13:9781398693531

Release Date:January 2021

Publisher:Kogan Page

Length:304 Pages

Weight:1.33 lbs.

Dimensions:0.9" x 6.1" x 9.2"

Related Subjects

Business Business & Investing Economics

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100 Practical Ways to Improve Customer Experience: Achieve End-To-End Customer Engagement in a Multichannel World

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