- Make Yourself Memorable: Winning Strategies to Help You Make a Great Impression on Your Boss, Your Co-Workers, Your Customers -- and Everyone Else
- Creating the New American Hospital: A Time for Greatness (Jossey Bass/Aha Press Series)
- From Losers to Winners: How to Manage Problem Employees and What to Do If You Can't
- Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers
- Raising Standards in American Health Care: Best People, Best Practices, Best Results