- Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life
- Invisible: How Millenials Are Changing the Way We Sell
- Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life
- How Go Get What You Want from Almost Anybody: Your Self-Defense Consumer Guide
- Borrowed Dreams: The Roughest, Toughest Jobs on the Planet...and What I Learned from Working Them