- Create Distinction: What to Do When ''Great'' Isn't Good Enough to Grow Your Business
- All Business Is Show Business: Strategies For Earning Standing Ovations From Your Customers
- Collapse of Distinction: Stand out and move up while your competition fails
- The Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work
- What Customers Really Want: Bridging the Gap Between What Your Company Offers and What Your Clients Crave
- Gregory H. Watson
- Thomas J. DeLong
- Robert J. Lees
- James Frane
- Eric Fellman
- Roy McLennan
- American Productivity Center S
- Bob Kelly
- Perry J Ludy
- Joseph D. Levesque
- Lynne Milgram
- Maureen Mercury
- Edward W. Frees
- Stephen A. Stumpf
- Richard M. Coleman
- Alan S. Donnahoue
- Anthony Dougherty
- Bill Stinnett
- R. Ray Gehani
- Anthony Doughtery