- The Nordstrom Way: The Insider Story of America's #1 Customer Service Company (Norddstrom Way)
- Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
- The Legend of Frango Chocolate
- Amazon.com: Get Big Fast
- More Than A Store - Frederick & Nelson 1890 to 1990 (Published in 1990, ISBN 0035503080)
- Pam Brodowsky
- Sheldon Ed. Spector
- James Trippon
- Duval Edwards
- Janice M. Failes
- Deni McIntyre
- Sharon G. Fisher
- Eddie Bauer
- Will Aitchison
- Pete Draovitch
- Beatrix Campbell
- Bill Sharpsteen
- Theodore J. Kowlaski
- Bruce Dover
- Joseph R. Blasi
- Thomas R. Keyes
- Judith Rowe Michaels
- A.J. Chevalier
- Gary Seigel
- Patrick D. McCarthy