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Dhl: From Startup to Global Upstart

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Designed to Win: What Every Business Needs to Know to Go Truly Global

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Service Leadership: Leading with Competence, Character and Care in the Service Economy

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THE FIRST 10 YARDS - The 5 Dynamics of Entrepreneurship and how they made a difference at DHL and other successful startups

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Service Reborn

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25 Principles of Service Leadership

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12 Dimensions of a Service Leader

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