- Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment
- Call Center Forecasting and Scheduling : The Best of Call Center Management Review
- Call Center Management on Fast Foward: Succeeding in the New Era of Customer Relationships
- ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
- Call Center Operations Management Handbook and Study Guide (ICMI's Handbook/Study Guide)
- Donna Knapp
- Microsoft Windows Virtualization Team
- Henry Lee
- Eugene Chuvyrov
- Joy Mundy
- Rob Tiffany
- Pav Cherny
- Office of Government Commerce
- Microsoft Exchange Server Team
- Daniel V. Hoffman
- GrandMasters
- Brian Reid
- Craig J. Johnston
- Elizabeth Molony
- Debbie Harne
- Kay Unkroth
- Barb Wingfield
- Fergus Strachan
- Glenn Bachmann
- Kelth Dawson