- Restaurant Basics Revisited: Why Guests Don't Come Back ... and What You Can Do About It
- 50 Proven Ways to Enhance Guest Service (Professional Development Series-- Current Themes in Gifted E)
- Guest-Based Marketing: How to Increase Restaurant Sales Without Breaking Your Budget
- Restaurant Basics: Why Guests Don't Come Back...and What You Can Do About It
- How to Become the Restaurant of Choice: A Fresh Look at Service, Hospitality and the Bottom Line