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ITIL V3 Foundation Exam: The Study Guide (English version)

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Service Strategy Based On Itil V3: A Management Guide (Best Practice (Van Haren Publishing))

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Service Design Based on ITIL V3: A Management Guide

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Service Transition Based on Itil V3 - Management Guide

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Continual Service Improvement Based on ITIL V3: A Management Guide

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IT Service Management Global Best Practices: Volume 1

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